MAI Canada assigns a Client Relations Manager to assist you with the preparation of installing or upgrading your system. The Client Relations Manager is your point of contact throughout the installation process, and will assist with such tasks as assigning installation dates, coordination of hardware and software staging and delivery, training and implementation schedules, and assignment and coordination of the Installation Team. Back to Top

The first step in the physical installation of your new Property Management System is the coordination and installation of all necessary software. System staging provides you with a fully configured system, which includes not only our applications but also 3rd Party products which are related to the operation of any of our products (e.g., Microsoft Server, SQL, Remote Control software and more). System staging for servers is typically completed from our Canadian office and is shipped to your location ready to plug in and turn on. Additional staging services include workstation and printer configuration and onsite assistance with your training facility. Back to Top The next step in the installation is the preparation of your database and the execution of the training schedules as determined during the project coordination step. Decision-makers at your location are taught how to configure your property into the database to represent your operation and any associated rules or procedures. Upon completion, end user training begins with the plan and schedule you have selected previously. Typically, this training follows our “Full Staff Training” plan where all end users are provided hands-on training at your site. Back to Top Once training is complete, the data is “cut-over” from the old system to the new and the users are brought up live on the new system. There are multiple verification and balancing tasks associated with the cutover to insure the accuracy of the data input or transfer. When the balance of the system is confirmed and key elements such availability and rates are verified, the system is accessed by all users and is now the live system. MAI Canada onsite representatives provide live support of your users for a limited amount of time. As your users become more proficient with the system the installation staff will slowly withdraw from immediate access, eventually transitioning support to internal resources and our remote help desk. Back to Top Typically, interfaces or data exchange tools are installed during the live support step of your implementation. Most of interfaces are easily installed from our offices through a remote access connection into your live system. During this step the interface communication is activated and tested, additional database configuration is completed and the data transfer is activated. The Interface Representative will verify and balance test transactions and train you on the use and maintenance of your interface/data exchange tools Back to Top